With the relaxation of lockdown restrictions, the non-essential retail stores🏢 have been reopening across the country.
However, since Covid-19 cases are rising steadily with each passing day, customers have been understandably reluctant🤨 to step out for shopping.
In view of this, some outlets in Chennai have come up with ☝️a novel idea.
They are now offering their clients, video consultations🤳 for their shopping needs.
How it works?
During the video call, the customer care associates take the customers through the store’s collections.
In case of apparels👕, they give the customers, a close-up view🔍 of any garment they want to see.
Besides that, they also use their experience😇 and understanding to fulfil the customers’ requirements.
Mutually Beneficial
This technique is serving both the customer and the seller quite well👍.
While it saves the customer’s time, it also helps the sellers by having fewer simultaneous customers👥 on their premises.
Apparel brands such as Allen Solly, Lifestyle, consumer durable firms such as Girias and Viveks have successfully🤟 switched on to this technique.
As per them, by offering video shopping, they have also been able to reach customers in the tier-2 cities🏙️.